Last Updated: December 20, 2024
MojoShine LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WordPress hosting service.
1. Information We Collect
1.1 Information You Provide
| Data Type | Purpose |
|---|---|
| Email address | Account creation, login, notifications, support |
| Chosen subdomain | WordPress site provisioning |
| Payment information | Processed by Stripe; we do not store full card numbers |
| WordPress content | Your site files, database, uploads - stored to provide hosting |
| Support communications | Emails or messages you send to our support team |
1.2 Information Collected Automatically
| Data Type | Purpose |
|---|---|
| IP address | Security, abuse prevention, server logs |
| Browser/device info | Service optimization, troubleshooting |
| Usage data | Resource monitoring (CPU, memory, bandwidth) |
| Access logs | Security monitoring, debugging |
1.3 Information We Do NOT Collect
- We do not access the content of your WordPress site except when necessary for support (with your permission) or to investigate abuse reports
- We do not track your visitors or inject any tracking code into your site
- We do not collect sensitive personal information such as Social Security numbers, health information, or government IDs
2. How We Use Your Information
We use the information we collect to:
- Provide the Service: Provision and maintain your WordPress site, process payments, send transactional emails
- Communicate with you: Send service updates, billing notifications, security alerts, and respond to support requests
- Improve the Service: Analyze usage patterns to optimize performance and develop new features
- Ensure security: Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations: Respond to lawful requests from authorities
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only in the following circumstances:
3.1 Service Providers
We use trusted third-party services to operate our platform:
| Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Email, payment details |
| Postmark | Transactional email | Email address, email content |
| Hetzner | Server infrastructure | All hosted data (encrypted at rest) |
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights or property
- Prevent fraud or abuse
- Protect the safety of users or the public
3.3 Business Transfers
If MojoShine LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit: All connections use TLS/SSL encryption
- Encryption at rest: Sensitive credentials are encrypted using AES-256
- Access controls: Server access is restricted and monitored
- Regular backups: Automated daily backups with secure storage
- Monitoring: 24/7 automated security and uptime monitoring
While we take security seriously, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 30 days after deletion |
| WordPress site data | Duration of subscription + 7-day grace period |
| Payment records | 7 years (legal/tax requirements) |
| Server logs | 90 days |
| Support communications | 3 years |
After the retention period, data is securely deleted or anonymized.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
6.1 Access and Portability
You can access your account information through the customer portal. You may request a copy of your personal data by contacting us.
6.2 Correction
You can update your email address through the customer portal. Contact us to correct other information.
6.3 Deletion
You can delete your account and associated data by cancelling your subscription. After the grace period, all data will be permanently deleted. Some information may be retained as required by law.
6.4 Marketing Communications
We do not send marketing emails. All emails are transactional (billing, security alerts, service notifications). You cannot opt out of essential service communications while maintaining an active account.
6.5 Data Export
You can export your WordPress site data at any time using standard WordPress export tools or by requesting a backup from support.
7. Cookies and Tracking
7.1 Our Website (mojoshine.com)
We use minimal cookies necessary for the service:
- Session cookies: Required for customer portal authentication
- Stripe cookies: Required for secure payment processing
We do not use advertising cookies or third-party analytics trackers on our main website.
7.2 Your WordPress Site
We do not inject any cookies or tracking scripts into your WordPress site. Any cookies on your site are from WordPress itself or plugins you install.
8. International Data Transfers
Our servers are located in the European Union (Germany, via Hetzner). If you are accessing the Service from outside the EU, your data will be transferred to and processed in the EU. We rely on the EU's strong data protection framework.
For users in the European Economic Area (EEA), UK, or Switzerland, we process data based on:
- Contract performance (providing the hosting service)
- Legitimate interests (security, fraud prevention)
- Legal obligations (tax records, legal requests)
9. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.
10. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell data)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at privacy@mojoshine.com.
11. European Privacy Rights (GDPR)
If you are in the EEA, UK, or Switzerland, you have additional rights:
- Right of access: Obtain a copy of your data
- Right to rectification: Correct inaccurate data
- Right to erasure: Request deletion of your data
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a portable format
- Right to object: Object to certain processing activities
- Right to withdraw consent: Where processing is based on consent
To exercise these rights, contact us at privacy@mojoshine.com. You also have the right to lodge a complaint with your local data protection authority.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email to your registered address
- Displaying a notice in the customer portal
Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@mojoshine.com
Support: Contact Support
Website: https://mojoshine.com
For GDPR-related inquiries, our data processing is conducted in accordance with EU data protection regulations. Our servers are hosted by Hetzner Online GmbH in Germany.